Cancellation And Exchange

Cancellation, Exchange & Refund Policy

What is Your Cancellation and Exchange Policy?

You have 7 days from the date of delivery to request an exchange if:

• The product is damaged, defective, or incomplete.

• The product received does not match the attributes or color ordered.

• The product is unused, in its original packaging, with labels and protective stickers attached.

Note:
Products purchased directly from our website must be returned to our Customer Services department for an exchange.
Online purchases currently cannot be returned for a refund.

Sale & Discounted Orders:
Exchanges during a sale or on discounted products are only applicable if the product received does not match your order.

How Do I Apply for an Exchange?

To exchange an item, please:

1. Email us at [email protected]
   or
   WhatsApp us at +92 320 9220282
   (Include your reason and order details)

2. Once approved by our customer support team, send your parcel to:
   Advance Telecom, 4th Floor, Amma Tower, Saddar, Karachi, Pakistan

Please note:
Customers are responsible for the cost of returning items to us.

When Will My Exchange Be Processed?

• We aim to process all exchanges within 5-7 working days of receiving your parcel.

• During busy periods, please allow up to 14 working days.

What is Your Exchange Policy?

If you received an incorrect product or have a genuine concern with your purchase, you are welcome to request an exchange within 7 days of delivery by contacting us via email or WhatsApp (details above).

• The product must be unused and in its original packaging with labels and protective stickers attached.

Do You Offer Refunds?

• Refunds are generally not offered.
  However, if we are unable to provide an exchange or another solution, a refund may be considered.

• Shipping and handling charges are non-refundable.

• Refunds are processed within a minimum of 7 working days, depending on your payment method.

Exchange: Sale & Discounted Orders

• Exchanges for sale or discounted items are only possible if the product received does not match your order.

Order Cancellation

• Customers may cancel their order anytime before it has been processed.

• Advance Telecom reserves the right to cancel orders for reasons including:

  • Item out of stock

  • Pricing errors

  • Product found defective in Quality Control

  • Payment declined by the issuing financial institution

For any further assistance, please contact our support team via email or WhatsApp.